Travellers who have visual impairments receive assistance, free of charge. However, only one guide dog (accompanying a passenger) is allowed on board each aircraft. Special, strict legal regulations apply on flights from and to Great Britain with regard to entry requirements when travelling with animals. For this reason, it is absolutely required that reservations are made very early for travel to Great Britain so that you can make sure that you have all of the required documents with you when you travel.
It is important that passengers tell us during the booking process if they need this service and make a reservation for the guide dog before the flight. Please reserve this additional service through our service center.